tag:blogger.com,1999:blog-5075169356557753060.post4163011380022060840..comments2023-04-08T20:16:21.904-04:00Comments on Better Business Bureau - Business News and Opinion Blog: How to Respond to Online Customer ComplaintsBetter Business Bureauhttp://www.blogger.com/profile/02599884696066094573noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-5075169356557753060.post-8580936334766730002014-02-15T16:49:24.166-05:002014-02-15T16:49:24.166-05:00Very good information. Responding right away is ve...Very good information. Responding right away is very important. The longer an online complaint goes without notice, the worse it looks. Calling first and getting more feedback over the phone from the customer is the best way to go. If you can not reach the customer it is best to respond online and acknowledge that there is an issue or misunderstanding and let the customer know you will try calling them via phone again and that you want to make things right. Very important to leave your direct contact information in the email.<br />This will show the customer and any onlookers on any public sites that you care. Complaints or negative reviews without a response from the business does not give a good impression.Anonymoushttps://www.blogger.com/profile/17953860078386211431noreply@blogger.com